This page explains what vpbet does with personal information for players in Bangladesh. It covers the details you give us, the records our systems create, the people inside the company who can open your file, and the steps you can take to see, correct or remove that data. It applies to the vpbet website and the vpbet Android app.
What vpbet holds and why
We store two kinds of information: what you enter yourself, and what our systems record as you play. We do not buy player lists, and we do not sell your details to anyone. Every field below exists because a payment, a bet or a legal check needs it.
| What we record | Why vpbet needs it |
|---|---|
| Mobile number and full name | To open the account, send login codes and match your name to your ID |
| Date of birth | To confirm you are 18 or older before any bet is accepted |
| Wallet or bank reference | To credit a deposit, trace a failed payment and return a withdrawal to the same place |
| Device and browser details | To secure your session and fix pages that break on a particular handset |
| Game and betting history | To settle bets, work out cashback and answer a dispute about a round |
| Support chat transcripts | So a second agent can pick up a case where it stopped |
Bonus records sit next to these. When you claim the welcome offer, the 18x wagering requirement and the ৳22,000 cap are tracked against your own play record, so an agent can check progress without asking you to explain it again.
The details we ask for at sign-up
Phone number and name
A Bangladesh mobile number is where your login codes go, so register a SIM in your own name. If a relative signs up using your number, the vpbet account cannot be verified later and the first withdrawal will stall at the document check.
Wallet and bank references
vpbet saves the bKash, Nagad, Rocket, Upay wallet number or the bank account used for each deposit, together with the transaction ID. The minimum deposit is ৳200 and most wallet payments clear in about 4 minutes. Matching that reference is how we send a withdrawal back to the same place, so a mistyped digit costs you a delay.
One photo ID before the first payout
Before your first withdrawal we ask for a National ID card, passport or driving licence. Review usually finishes within 24 hours. First payouts take up to 2 hours because of that extra check; later ones are normally done in about 31 minutes, up to ৳65,000 a day on a standard account. A clear photo in daylight saves a second round of questions.
Cookies and the small files vpbet sets
A cookie is a small text file a site leaves in your browser. vpbet uses three kinds: a login cookie that keeps you signed in while you move between pages, a preference cookie that remembers your language and the last market you opened, and a security cookie that flags a sign-in from an unfamiliar device.
Cookies cannot read other files on your phone. You can clear them from your browser settings at any time, and clearing the login cookie signs you out, which is the fastest way to lock a shared handset.
We also count page views in bulk to find games that load slowly on mobile networks in Bangladesh. Those counts are grouped and are not tied to your name.
Who sees your file inside vpbet
Access follows the job. A support agent sees your account status, deposit history and chat notes, but cannot open your ID photo unless a payout check is running. Payment staff see wallet and bank references. Marketing staff work with grouped numbers only.
Outside the company, data moves in three cases: to the payment provider that carries your money, to a verification service when a document needs a second look, and to a regulator or a court order with legal force in Bangladesh. If a request arrives from anywhere else, we decline it.
How long vpbet keeps each record
Your account file stays while the account is open and for as long as Bangladesh financial rules require after it closes. Payment references are kept longer than game logs, because a money trail has to be rebuildable.
Chat transcripts stay while a case is open and for a short period afterwards, so a colleague can pick up the thread. When a record passes its retention period, it is deleted or anonymised in bulk.
What cannot be deleted early
A record tied to a pending bet, an open bonus or a completed deposit must stay until the transaction is settled and the legal window closes. If you ask for deletion, we name the items that remain and say why.
Your rights over your vpbet data
You can ask for a copy of what vpbet holds, ask for a wrong name or date of birth to be corrected, ask for deletion of anything we are not required to keep, or ask us to stop sending offers. You do not need a reason, and asking will not affect your account.
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Open live chat
Sign in and open the chat window. vpbet support runs 24/7.
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State the request
Say whether you want a copy, a correction, a deletion or an opt-out from messages.
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Confirm it is you
We send a short code to your registered number. This stops someone else from reading your file.
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Track the ticket
The agent opens a ticket and gives you the number. Use it in any later chat to pick the case up.
Playing on a shared phone in Bangladesh
Plenty of players share a handset with family. Sign out instead of closing the tab, say no when the browser offers to save your vpbet password, and clear cookies before you pass the phone on. If you use the vpbet app, version 3.4.13 and about 52 MB on Android 6.0 or newer, keep a screen lock on, because the app holds your session until you log out.
If vpbet updates this policy
New wording goes up on this page, with the part that changed marked so you can compare it with what you read before. A bigger change, such as a new payment partner or a new use for your data, is announced in your account area before it starts. If you do not accept it, you can close the account and withdraw the balance.
Where to send a privacy question
Privacy questions go through the 24/7 live chat or the help centre on this site, so the conversation stays on record. Ask for the privacy team and the agent will route the ticket. Write from your own account where you can, because a request sent from another account cannot be matched to your file.
New here? Read the vpbet bonus guide to see how the welcome offer is tracked, then register an account and set your deposit limit before your first payment.